Cancel/ Change Order

Order Cancellation & Modification Policy

Last Updated: January 2026

At Luxconcie, we aim to process and ship your orders as quickly as possible. We understand that sometimes you may need to change or cancel an order after it has been placed. This policy outlines the procedures and timelines for such requests on https://luxconcie.com.

1. The Processing Window

To maintain our fast delivery standards, our fulfillment system begins processing orders shortly after payment is confirmed.

• Cancellation/Change Period: Requests are only possible before the order has entered the “Processing” or “Shipped” status.
• Once an order is handed over to our shipping carriers, we cannot stop, modify, or intercept the package.

2. How to Request a Cancellation

If you wish to cancel your order, please contact us immediately.

• Email: Send an email to support@luxconcie.com.
• Subject Line: Please use “Order Cancellation – [Your Order Number]”.
• Refunds: If your cancellation is successful, we will issue a full refund to your original payment method within 7 business days. No cancellation fees apply.

3. Order Modifications (Address or Item Changes)

We can assist with modifications such as updating a shipping address or changing an item size/color, provided the order has not been processed.

• Procedure: Email support@luxconcie.com with your order number and the specific changes required.
• Limitation: We cannot guarantee changes due to the speed of our fulfillment team. If the change is not possible, you may follow our Return & Refund Policy once the item is delivered.

4. Orders Already Shipped

If your order has already been dispatched:

• The order cannot be canceled or modified.
• You may return the items for a refund after they arrive, subject to our 120-day return policy.
• Shipping fees are non-refundable once the package is in transit.

5. Address Accuracy

Please double-check your shipping details at checkout. Luxconcie is not responsible for delivery failures caused by incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange reshipment (additional fees may apply) or a refund.

6. Refused Deliveries

If a delivery is refused by the recipient for reasons other than product damage, the order will be treated as a return. Refunds will be processed according to our standard Return & Refund Policy.

7. Contact Information

For all order-related inquiries, please reach out to our support team during business hours:

• Brand Name: Luxconcie
• Website: luxconcie.com
• Email Support: support@luxconcie.com
• Physical Address: 1111 Washington Ave S Unit 628, Minneapolis, MN 55415-1242, United States
• Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday