FAQs

Frequently Asked Questions (FAQs) – Luxconcie

Welcome to the Luxconcie FAQ page. We are committed to providing a transparent, secure, and reliable shopping experience for all our customers. Below you will find detailed information regarding our checkout, shipping, and return processes.

1. What is the checkout process like on Luxconcie?

Shopping at luxconcie.com is designed to be streamlined and secure.

• Step 1: Once you have added items to your basket, click the Cart Icon (top right).
• Step 2: Review your order and select “Secure Checkout.”
• Step 3: Enter your delivery address, choose your shipping method, and select your preferred secure payment option.
• Note: Please double-check your shipping details before submission to prevent fulfillment delays.

2. How is my personal information protected?

At Luxconcie, your privacy is our priority. During checkout, we collect essential data (shipping destination, billing details, and email) solely for order processing. We use industry-standard SSL (Secure Socket Layer) encryption technology to ensure your sensitive information remains encrypted and safe from unauthorized access.

3. Which payment methods are accepted?

We offer several secure payment options to ensure a smooth transaction. Luxconcie accepts:

• Credit/Debit Cards: Visa, Mastercard, Discover, American Express.
• Digital Wallets: PayPal (providing an extra layer of financial security).
• Currency: All transactions are processed in USD.

4. Can I modify or cancel my order?

• Within 12 Hours: You may request a cancellation or modification for a full refund. Please email support@luxconcie.com immediately with your Order ID.
• After 12 Hours: Our automated fulfillment system begins processing your order. If it’s too late to cancel, you can return the item once it arrives using our return process.

5. How can I track my delivery status?

Once your order is shipped (following our 3-5 business day production and handling period), you will receive a Shipping Confirmation Email. This email includes your unique tracking number and a link to the carrier’s portal (UPS, FedEx, or USPS) to monitor your package in real-time.

6. What is the official Return & Refund Policy?

We offer a 30-day return policy, effective from the date the carrier marks your item as delivered.

• Condition: Items must be in original, resellable condition.
• Fees: At Luxconcie, we offer No Restocking Fees and No Return Shipping Costs (we provide a prepaid return label upon request).
• Refunds: Once processed, refunds are credited back to your original payment method.

7. What if I receive a damaged or incorrect item?

If your item is defective, damaged, or incorrect, please contact us within 7 days of delivery.

• Email support@luxconcie.com with your Order ID and clear photographs of the issue.
• We will arrange a replacement or a full refund at no extra cost to you.

8. How do I contact Luxconcie customer support?

Our dedicated team is here to help you with any inquiries. We aim to respond within 1 business day.

• Email: support@luxconcie.com
• Address: 1210 CARROLL AVE, TEXARKANA, TX 75501, United States
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
• Website: luxconcie.com