Return & Refund

Return & Refund Policy

Last Updated: January 2026

At Luxconcie, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. By shopping at luxconcie.com, you agree to the terms and conditions outlined below.

1. Return Window

We offer a 120-day return policy, which means you have 120 days after receiving your item to request a return. Requests made after this period will unfortunately not be eligible for a refund or exchange.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and unwashed.
• The item must be in its original packaging with all tags and labels still attached.
• The item must be in the same condition that you received it.

3. Return Process

To start a return, please follow these steps:

1. Contact our support team at support@luxconcie.com with your Order Number and the reason for the return.
2. Our team will review your request and provide you with the Return Shipping Address and specific instructions.
3. Note: Please do not send items back to us without first requesting a return, as they may not be processed correctly.

4. Return Shipping Fees

• Customer Responsibility: If you are returning an item because of a change of mind, size preference, or “remorse,” the customer is responsible for paying the return shipping costs.
• Defective or Incorrect Items: If the item is damaged, defective, or the wrong product was sent, Luxconcie will cover all return shipping costs.

5. Refund Policy & Timeline

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approval: If approved, your refund will be processed automatically to your original payment method.
• Processing Time: Please allow up to 7 business days for the refund to be issued by our system.
• Fees: Luxconcie does not charge any restocking fees or administrative fees for returns.

6. Damaged or Wrong Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours at support@luxconcie.com so that we can evaluate the issue and make it right.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Cancellation Policy

Orders can only be canceled before they have been processed or shipped. Please contact us immediately if you wish to cancel an order.

9. Contact Information

For any questions regarding returns or refunds, please contact our dedicated support team:

• Brand Name: Luxconcie
• Website: luxconcie.com
• Email: support@luxconcie.com
• Physical Address: 1111 Washington Ave S Unit 628, Minneapolis, MN 55415-1242, United States
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday